Orders & Shippping
How much is shipping?
We are happy to offer free shipping on orders of $100 or more. If you live in the US, shipping is $7 for a single item order; if you are outside the US, a single item order will be $12.
When will my order arrive?
Order would usually arrive between 3 – 5 business days.
What is a "pre-order" and when will it ship?
If an item is listed as “pre-order,” it means we have yet to receive in our warehouse. As soon as we receive it, we will ship it out to you. Please note that if any part of your order contains a pre-order item, we will wait until your entire order is available to ship before we send it out to you. The estimated ship time should be listed on the product page.
Returns & Exchanges
What is the return policy?
We gladly accept unworn, unwashed items with the tags still attached within 30 days of their ship date. Once your return has been scanned and confirmed, we will either process your refund to your original payment method, initiate your exchange, or issue your store credit as requested. Make sure to only use our pre-paid return labels so we can make sure to track your stuff. We are unable to refund lost returns using labels other than our own.
Need to return or exchange a gift?
Sorry your gift didn't work out. Just click on the "Start a gift return" button to get started, we won't tell. Just make sure you have the order number and zip code handy. Once you submit your gift exchange request and send in your return, we’ll issue you store credit to use on whatever you’d like on our site.
When will I receive my exchange order?
Your exchange order will be placed once your return is scanned in by the carrier or dropped off at a Happy Returns bar. From there, your exchange will take about 7-14 business days to arrive depending on where you’re located. For more information on our shipping timelines, please refer to Shipping & Returns section.
What is the status of my order?
Once you have received your shipping confirmation e-mail you can click on the tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about back ordered or canceled items will be included in a separate email.
What items are final sale?
All promotional purchases and e-Gift Cards are final sale and are not eligible for return or exchange.
Fit & Sizing
What size am I?
We recommend using a tape measure to find your perfect fit. If you're in between sizes on our size chart, we suggest sizing down for a more compressive fit or sizing up for a more relaxed fit. If you're unsure about your size, drop us a line at email@example.com and we'd be happy to help.
Quick note; your compressive pieces may feel a bit snug on your first wear but this is totally normal! Our RPET fabric was designed to provide optimal compression, but you’ll find that these styles will relax and mold to your body the more you wear them!
Do all colors fit and feel the same?
You may notice some of our colors feel differently to the touch. That's because each color goes through a unique dyeing and brushing process, which results in some feeling a little stretchier than others — but rest assured, all of our colors carry the same durability, compression, and quality across the board.
Product Information & Care
What are the care instructions?
Wash in cold water and hang to dry — it’s better for the environment and reduces energy use in addition to being the best way to take care of your clothes. Actually, you might want to consider doing this with your entire wardrobe :)
How often do we restock?
We have certain collections that are a part of our core product line, which we restock periodically. (Unfortunately, we don’t have set dates for our restocks, but we'll notify you via email once it happens). Our essential colors (Black, Moss, Midnight, Plum and Moon) are restocked year-round.
Is our recycled polyester BPA free?
Yes, it is. We understand why you’d want to check, because there is a lot of confusion about what kind of plastic is floating around (pun very much intended), so let’s talk about it. Plastics that contain BPA are polycarbonates, or the type of plastic specifically used in reusable water bottles. Our recycled PET is polyethylene terephthalate and is used in single use water bottles and food containers. This type of plastic has been repeatedly tested over 30 years for its safety. We say if it’s safe for your sandwich, it’s safe for your legs.
Do we offer gift cards?
We do offer e-Gift Cards! We send ours via email, so you can keep it to yourself or forward it to a friend. Discounts and rewards are not applicable towards e-Gift Card purchases. An e-Gift Card can not be used towards another e-Gift Card purchase.
Sustainability & Manufacturing
Is everything eco-friendly?
We're like the earth's number one fan, so being eco-friendly is at the top of our priorities, as is giving you as much information as possible. Here’s a breakdown of some of our products and how it stacks up.
Packaging: Our packaging is 100% reusable and recyclable, so don’t throw it away!
Compressive Leggings & Bras: Made from 79% recycled polyester (or RPET) and 21% spandex, our leggings are made from 25 recycled post-consumer bottles and our bras are made from 11.
How do we turn old water bottle into clothes?
Did you know almost all synthetic activewear is made from plastic? We just make ours with materials that would otherwise clog landfills and pollute the earth. It all starts with 100% post-consumer water bottles that have their labels removed, are crushed into billions of minuscule chips, and then washed until they’re sparkling clean. After a bunch of science stuff with names like “polymerization,” you get a soft, recycled yarn that eliminates the need for petroleum and diverts water bottles from landfills at the same time.
Where do we manufacture?
You may not know it, but a lot of the best manufacturers for high-performance fabrics are located overseas. We know - we looked. The United States has great manufacturers for basic knitwear, but for our premium activewear, the only machines up to the challenge were in Vietnam. Once we found our SA8000 certified manufacturer, we knew it was a match. Quality is everything to us, and we wanted to make sure we gave you the best product at the best price that you could find.
What is SA8000?
SA8000 is a social accountability standard and certificate developed by Social Accountability International (SAI). They created this certification to help and protect workers worldwide by providing a standardized guideline to protect the integrity of workers’ conditions and wages. SA8000 overlaps with Fair Trade certification, but while Fair Trade is predominantly used for farming, SA8000 is a certification used in factory conditions.
How do we dye fabrication?
Our fabric is dyed with eco-friendly dyes and the wastewater is carefully cleaned and cooled before it is released. (We even donate the dye mud to a local pavement facility where it’s recycled into sidewalks and roads.) The unique dyeing process can result in some irregularities in color, which are not considered damages. Please note colors may run at first, so we recommend washing your new leggings separately or with similar colors just in case.
What is the significance of our recycled nylon fabric?
Every year, millions of marine animals – like sea turtles, seals, dolphins, and whales – are harmed by ocean plastic pollution. About 10% of the estimated 14 billion pounds of trash discarded in the ocean annually is made up of abandoned, lost, or discarded fishing gear. That’s why we make our Maternity Collection with ECONYL®, a fiber made from recycled fishing nets and other waste that would otherwise be discarded into oceans and landfills. By using this recycled material, we help clean our oceans, recycle that waste, and cut out the need for raw materials like crude oil, which are traditionally used in the production of nylon.
How is our recycled fabric produced?
After all the bottles are sorted into their respective categories (#1, #2, #3, and #4 plastic), they are sent to their processing centers. Our leggings and bras are made from #1 plastic - or Polyethylene Terephthalate, also known as PET. Fun fact: All polyester (recycled or not) is derived from this type of plastic. Our bottles are sorted, cleaned, and chipped into feedstock at the center. Our processing center is pretty special. It’s owned by a respected Taiwanese family that has been at the forefront of the recycling industry for decades.
How do I apply my apply discount or gift card?
On your checkout page, you'll want to enter your discount or gift card code into the "Gift card or discount code" bar and click apply. Your total amount will then be updated!
Where is my discount code?
If you've signed up for our newsletter, keep an eye out for an email from us with your discount code. We also recommend checking your junk folder just in case! If you've signed up for our text message alerts, you'll receive a follow-up message with your code to use at checkout. Be sure to reach out to us at firstname.lastname@example.org if you can't find it!
My discount code doesn't work?!
Our exclusive discount codes are subject to the Terms & Conditions of the promotion they are tied to. If your code falls within the guidelines you received and still isn't working, please let our team over at email@example.com know. Please note that these discounts are one-time use and cannot be applied to any other purchases unless otherwise specified.
Can I use more than one discount?
Only one special promo, discount link, reward offer, or referral code may be applied per order. We do not allow discount stacking of any kind. This includes, but is not limited to, any special promotions like seasonal sales or Refer a Friend.
We're with you in spirit. To the entire L33 Sport community, we hope everyone is safe and healthy during this difficult time. In light of the current developments around COVID-19, we wanted to take a moment and share the steps we’re taking to keep our community and employees as safe as possible. While we don’t currently have retail spaces, our small but mighty team have all been working from home, all with full pay. We realize this is a privilege that not everyone is afforded, and plan to do our part at social distancing and flattening the curve. Our online store remains open at this time, and our warehouse is following recommendations from the CDC and WHO to ensure their safety and yours. Sending everyone our very best!